In Cocci we are committed to satisfying you (customer) from end to end. As much as we always ensure to process hitch free orders, we are aware of the fact that there could be errors in very rare occurrences. Therefore returning any item you find out to be damaged, defected or not the right specification you ordered for can be returned without any stress.

If any product(s) is to be rejected, you shall comply with the return procedure we have clearly defined. We will not accept any returned goods should the return not follow the return procedure.

Kindly note the following:

  1. Item(s) return is only possible within the first 3 days after receipt. Therefore, kindly ensure you initiate the returns process within the days stated above.
  2. In cases where the rejection of product is due to a defect or discrepancy in the order, you are entitled to a full refund of your money. This includes the shipping fee you pay for. We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 7 days from the day we confirm to you that you are entitled to a refund for the defective product.
  3. In cases where the rejection is due to an incorrect order from you or to dissatisfaction (where we are not at fault), you are entitled to a partial refund (full refund of the product’s cost less any shipping cost and calculated packaging cost), unless the order is cancelled while still undergoing fulfillment process, in which case a full refund will be given. Also, you will be responsible for the cost of returning the item to us. Goods must be returned to us before the partial refund can be issued.
  4. There is no extra charges attached to returning of items
  5. Exchange of product(s) is possible without additional payment if the prices of the products in question are the same.
  6. Item to be returned must be accompanied by all original components. That is, the full sellable package as it was handed to you must be returned.

How Item return works:

Initiate your item return by filling the return form accompanying your package. Call our line - 0812 002 2034 or send a message to our email - to inform us of this development.

Return the item together with its accessories e.g. gifts, labels etc. into the original package.

After our customer service personnel must have contacted you, drop off the item at the agreed terminal. Please ensure you sign the form that will be presented to you.

When we inspect the package and find it intact, we will refund you via bank transfer.

Contact Us

If you have any questions about our Returns Policy please contact through:

Phone Number: 0812 002 2034