FAQs

HOW DO I KNOW MY ORDER HAS BEEN DELIVERED?

• A mail containing your order details will be sent to you upon receiving your order. If you are a first time customer, a Cocci beauty representative will call you to verify your order.

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?

• After you verify your order, we start processing and a confirmation mail will be sent to you, which will contain your order number, order details and delivery details.

WHEN CAN I ORDER?

• You can order at Cocci Beauty anytime, any-day, 24/7, at any time your order is placed, you will get a verification mail immediately after placing your order.

CAN I ORDER A PRODUCT THAT IS ‘OUT OF STOCK’?

• You can’t order a product that has been listed as ‘out of stock’.

DO I NEED AN ACCOUNT TO SHOP?

• NO, you can checkout using the ‘check out’ option on the checkout page.

WHEN DO I GET MY ITEMS?

• Delivery within Lagos takes 1-2 working days, outside Lagos takes 2-7 working days except on weekends or holidays, depending on the location. Please check our DELIVERY AND SHIPPING page for more information.

HOW MUCH ARE DELIVERY CHARGES?

• Delivery charges depend on the location where your items will be shipped to. Please check our DELIVERY AND SHIPPING page for more information.

HOW WILL THE DELIVERY BE DONE?

• We process all deliveries within Lagos through our dispatchers, while other deliveries to other states in Nigeria will be processed and delivered through GIG logistics.

I CAN’T FIND MY LOCATION ON THE LIST OF SHIPPING AREAS?

• No problem, just send us a mail or give us a call indicating where you want your items shipped to and we will get back to you to let you know if delivery is possible with the charges.

CAN MY PARCEL BE DELIVERED TO AN OFFICE ADDRESS?

• Yes, your parcel can be delivered to an office address. At checkout , fill the required field with the address of your choice. Your parcel will be delivered to the address sent to us, kindly note this only applies to our customers in Lagos.

MY ITEMS HAVEN'T ARRIVED YET, WHAT CAN I DO?

• If your parcel exceeds the estimated delivery time, do not hesitate to call 0812 002 2034 or send us an email at info@cocci.com.ng with your order number we will help you track your order and give you details on why it is being delayed.

Please note, in a case where your parcel has been lost {for outside Lagos deliveries}, we will notify and try to rectify the issue. If after 7 days, your parcel has not been found, we will pay a refund into your account.

HOW DO I MAKE PAYMENT?

• Cocci Beauty has two payment options to choose from . Online payment using your Nigerian Issued debit cards and Cash on Delivery, Please note Cash on Delivery is currently available ONLY in Lagos. All orders outside Lagos would have to be paid by Online Payment.

CAN I CANCEL MY ORDER?

• Yes, orders can be cancelled before they are shipped in a maximum of 24 hours after order has been made.

CAN I RETURN MY ITEMS?

• Unfortunately, we cannot accept returns of makeup and cosmetic items due to hygiene reasons. Please check our RETURNS POLICY for more information.

WHAT IF MY PARCEL IS DAMAGED?

• Please read our RETURNS POLICY, click HERE

HOW DO I SEARCH FOR PRODUCTS?

• Put a keyword into the search box and all products relevant to your search will be displayed. You can search with brand, category, product name or key word. Once you have found your product select ‘Add to Chart’, continue searching and adding more products, until you are ready to checkout.

WHAT IF I CANNOT FIND A PARTICULAR PRODUCT ON YOUR WEBSITE?

• If we do not currently have the particular item you are looking for, then please inform us and we are always looking to broaden our product selection and keep our customers satisfied.

DO YOU HAVE A PHYSICAL STORE?

• Yes we do, find us at Trade Fair Complex, Badagry Express Road, Lagos Shop 20&23, Delta Mall, Roundabout, Effurun, Delta State Magnifique House, Airport Road, Effurun, Delta State.